Waste collection (and related) policies 2023
Publication date: 2023
|Recycling bin delivery
|We provide a free of charge delivery service for kerbside recycling containers.
|Bin provision & replacement of damaged bins:
All types of recycling bins, wheelie/kerbie boxes and kitchen caddies are provided free of charge by us.
There is a charge for additional brown bins applicable as per policy
A purchase fee is charged per home composter (costs agreed annually us)
|Requests for additional bins:
We operate a single landfill bin policy, with a second/larger landfill bin being provided in the following circumstances only where there:
Residents need to make an application through the appropriate form. If the application is approved additional waste collection capacity will be supplied free of charge by us.
The need for an additional collection capacity will be kept under review.
The standard landfill bin size will be 240 litre capacity. (180 litres being trialled in specified areas)
|Provision of additional brown bins
Additional brown bins shall only be provided where:
Applications for additional brown bins will be assessed as detailed below:
Successful applicants will be provided with an ‘approved additional brown bin’ sticker which must be affixed to the bin.
Bins must be presented at kerbside on the normal brown bin collection day. Only additional brown bins displaying the proper sticker will be collected.
Applicants receive an annual letter to request payment of the service fee, once payment has been received a new sticker is supplied to be affixed to the bin and the collection service continues.
|Requests for assisted lift collections
We provide an assisted lift collection service conditional to the householder completing an application form accompanied with a supporting letter from their doctor or medical/care professional confirming that they are medically unfit to present their bin at the nominated collection point.
Provision of the service is subject to there being no permanent resident of the household who is capable of presenting the bin at kerbside for collection.
If approval is granted, our Operational Services Unit may need to carry out a risk assessment at the household to ensure the service can be safely provided. The provision of the backdoor collection to be kept under review.
|Presentation of waste containers
|In order to assist us in providing an efficient and effective waste collection service, householders must:
|Collection of additional bagged residual waste
|We will not collect additional bagged residual waste unless there are specific circumstances or an overriding operational need as deemed necessary by us.
|Collection of medical (human hygiene) waste
|We will provide larger/additional landfill bins for the collection of medical (human hygiene) waste, the service to be kept under review with bins being surrendered when no longer required.
|Contamination of bins
We have a zero tolerance policy for incorrect materials placed in bins presented for collection at kerbside. This policy is applied to landfill, mixed dry and organic bins, wheelie boxes and food waste bins.
The overall aim of the policy is to reduce contamination levels and maximize recycling and composting rates. Householders will be supported in complying with the policy through availability of a comprehensive range of communication materials detailing what items should be placed in which bin.
The zero tolerance policy will be applied to all households excluding exceptional circumstances where there are genuine reasons why the policy cannot be complied with (e.g. resident with dementia).
We reserve the right to consider individual cases of non-compliance on the basis of their individual merit. This may include needs such as medical, special assistance or other conditions. These will be evaluated on an individual case by case basis by the Waste Management Team and appropriate mitigation measures put in place.
Contamination Enforcement Protocol
Cleansing Operatives will lift the lid of bins presented for collection at kerbside and conduct a visual inspection of the contents for any unsuitable materials that should be in an alternative bin e.g. food waste in landfill bins, glass in mixed dry recycling bins, non-organics in brown bins.
Bins containing unsuitable materials will receive a non-collection/zero tolerance sticker. This sticker will provide contact details for the householder to use to contact the Council for further advice and information but will clearly state that in order for the bin to be emptied they will be required to remove the unsuitable materials and present the bin for collection on the next scheduled collection day.
Collection crews will keep a record of all non-collection/zero tolerance stickers issued and what unsuitable item/s were found in the bin in order to allow Waste Management to feed this information back to householders who contact them for advice.
While bins found to contain unsuitable materials will not be emptied, if a householder contacts the Waste Management Team as a result of their bin not being emptied, staff will work with them to ensure future compliance with our requirements. In cases where genuine mistakes have been made and where the householder cannot wait until their next scheduled collection day, a one off ‘mop up’ collection service will be offered. Generally only one ‘mop up’ in a rolling 12 month period will be provided to any one household.
Householders unable to operate kerbside recycling services due to a medical condition
|We will provide an additional landfill bin to those households where the householder is unable to participate in our kerbside recycling services due to a medical condition which has been confirmed by a doctor’s letter or letter from a medical/care person. The service to be conditional to there being no other abled-bodied person living at the address, with the service being kept under review.
We will supply compostable liners for the collection of food waste from households, free-of-charge utilising our premises as distribution points and the brown bin tag system for kerbside collections. Householders can also tie a caddy liner to their food collection bin to request additional liners.
Commercial users, including school kitchens will also be provided with liners free of charge based on the standard liner provided to households.
|Household amenity/bulky collection
A free of charge service will apply to household amenity collections as follows:
|Commercial waste collection service
A commercial general waste collection service will be provided as per fees set annually by us.
We do not provide landfill bins to commercial premises. Commercial premises to source and purchase their own landfill bin from the private sector.
Businesses wishing to avail of our comingled organics collection will be able to do so based on the current fortnightly collection cycle in place for households with bins to be paid for by the customer and the price for service to be in line with current commercial charges for a landfill bin of an equivalent size.
Households from which a business is also operational (e.g. childminders, hairdressers) will be entitled to the standard household collection service. Requests for additional bins will be considered commercial and charged at the appropriate rate.
|Commercial waste payment policy
Contract renewal processes and billing commences in February for a full years' collection, payable in advance of the incoming financial year.
A collection and disposal charge is levied for the collection of a schools landfill waste.
A collection only charge is levied for a charity’s landfill waste.
Churches and church halls receive free of charge collections for landfill waste.
In circumstances where we produce a Waste Transfer Note on behalf of a waste producer (e.g. a contractor bringing household waste to Council Household Recycling Centre), we reserve the right to levy an administration charge for this service.
Delegated authority has been granted to the relevant Head of Service to approve customer billing on either a quarterly or six monthly basis, in advance, in cases where customers are unable to commit and pay for a full years’ service.
New in-year commercial waste customers are required to pay for two months’ collections in advance of service being provided.
Special collection requests from commercial entities will be charged at the agreed rates.
|Schools recycling service
|Provision of our schools recycling service is conditional to the school having a contract with us for the disposal of their landfill waste. A charge is applied to this service.
|Waste collections from charitable organisations
|We will provide charities with free recycling bins for their dry recyclables and, where applicable, organic wastes, subject to the same conditions as households, i.e. charities may have more than one recycling bin (green/blue) for their dry recyclables but are restricted to ‘one’ brown bin for their organic waste.
|Waste collections from static caravans and mobile homes
Static caravans and mobile homes used for permanent residency will be treated in accordance with all of the waste policies applicable to residential dwellings.
We will provide the same waste collection service to mobile homes and static caravans as other households on that collection route. They will be provided with the same bins as households and additional bins will be granted in accordance with the ‘requests for additional bins’ policy.
Our Operational Services Unit may need to carry out a risk assessment to ensure that the waste collection service can be safely provided.