Governance and Audit Committee - 20-03-2024
Governance and Audit Committee
Scheduled for Wednesday, 20 March 2024 at 6:00 PM
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Contents:
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| Item number | Item title | Time |
|---|---|---|
| 3.1 | Compliments and Complaints - Quarter 3 | 00:03:00 |
| 3.2 | Service - Key Performance Indicators - Quarter 3 | 00:11:48 |
| 3.3 | Performance Improvement Objectives, Case Studies and Case Studies | 00:22:34 |
| 3.4 | Draft Performance Improvement Objectives 2024/25 | 00:24:35 |
| 3.5 | NIPSO - Model Complaints Handling Procedure | 00:25:25 |
| 4.1 | Corporate Risk Register | 00:31:28 |
| 5.1 | G & A Committee Self Evaluation | 00:33.15 |
| 6.1 | NIPSO/NIAO - Adjudication Hearing CorrespondenceConfidential | |
| 6.2 | Draft Audit Strategy 2024/29 & Draft Operational Plan 2024/25Confidential | |
| 6.3 | Internal Audit Progress ReportConfidential | |
| 6.4 | LCCC Audit Strategy 2023/24Confidential | |
| 6.5 | Annual Audit LatterConfidential | |