Preparing for emergencies

It is important that you are prepared in the event of adverse weather or other potential emergency situations.

Be ensure you know how to turn off your water, electricity and gas supplies and where these connection feeds are in your home.
Make sure you have adequate buildings and contents insurance that covers you for any risks in your area e.g. flood damage.

If there's an emergency, remember to:
• stay calm, reassure others and think before acting
• don't put yourself or others in danger
• follow the advice of the emergency services
• if people are injured or there is a threat to life phone 999 or 112
If there is a fire or other danger in your building, quickly and calmly leave by the nearest safe route and move to a safe location away from the building.

Do not try to return until the emergency services tell you it is safe to do so.


A range of guidance has been developed to assist you with flooding queries:

How to protect your home against flooding

Download the Household Flood Plan by clicking here

Preparing for a flood

Reporting flooding

What to do if a flood happens

After a flood - making an insurance claim

After a flood - clearing up

Emergency financial payments

If your home is flooded due to heavy rainfall, you can contact us and ask about their emergency payments scheme.

If you need further guidance or information please email or phone 028 9244 7300 to speak to an officer.

A householder could receive £1,000.  The payment is to make a home fit to live in as quickly as possible. It is not compensation.

The council will inspect your property. If your claim is eligible, you will receive your payment within days.

Help from the council after flooding

If your home was flooded, the council can give you practical help and guidance, including:

  • collection and disposal of damaged household contents
  • advice regarding cleaning up your home and garden

Homeowner Flood Protection Grant Scheme

The grant scheme is newly sponsored to promote home owners make improvements to increase protection to their own homes from flooding.

Information on criteria and details of the scheme 

If you are unsure whether your property is at risk from flooding the Rivers Agency Strategic Flood Map has been developed to assist you. 

For further information or queries, please contact Department for Infrastructure Rivers 

Weather and safety information

You can sign up to receive email alerts about severe weather on the Met Office website by clicking here or download the MetOffice App to your smartphone.

NI Direct has introduced a new page called 'Be ready for emergencies'.  Information can be downloaded here

Details of weather warnings can be found at

Information and advice, including driving in adverse weather conditions, can be found at 

Information about road conditions is available at

Adding a name to the critical care register

If you or someone in your family relies on electricity or water due to a medical condition you should sign up to the NI Electricity or NI Water critical care registers.  Examples include people on a ventilator or with a stair lift or electric hoist in their home.

Find out more about who is eligible and how to register on the NI Electricity website or by phoning them on 08457 643 643.

If you have a serious medical condition and you rely on having water, you should sign up to NI Water’s customer care register. You can find out more on the NI Water website or by phone Waterline on 08457 44 00 88.

Emergency contacts

It is sensible to have important emergency contact numbers in the event of these services being needed. Please save these numbers on your mobile phone so you can access advice quickly when needed.

Emergency Services

  999 or 112

Northern Ireland Housing Executive

  03448 920 901

Northern Ireland Electricity  

  03457 643 643

NI Gas Emergency Service

  0800 002 001

Northern Ireland Water Waterline

  03457 440088

Flooding Incident Line 

  0300 2000 100

Regional and national campaigns and information


This is an annual campaign that runs across the UK in September. We take part in it alongside the other NI councils, NI government departments and statutory agencies.

Regional Community Resilience Group (RCRG) Newsletter

To view this publication please click the relevant issue link below.

Winter 2023

Autumn/winter 2022  

Summer 2022

Autumn/Winter 2020/21

Summer 2019