A-Z of Services
Road to Reform
Customer Service Guidelines
The Council's Customer Service Guidelines set out the importance of our customers and the value in which we hold our customers.
We deliver a wide variety of services across the Lisburn & Castlereagh area and ensure that our customers receive the information they need, are treated with respect and that our relationships with our customers is strengthened.
Customer Service Guidelines - 2019
Customer Service Guidelines - Addendum 2021
The Council also has a range of documentation relating to its services and statutory regulations that it must either enforce or conform to.
These can viewed within the following categories: