Introduction
Annually the council seeks feedback on the key improvements that it plans to deliver in the year ahead. Your feedback is incorporated into our Annual Performance Improvement Plan.
These improvements help us to deliver quality, efficient services to our residents and meet set government targets.
Agreed Performance Improvement Objectives for 2023/24
There are two Performance Improvement Objectives for 2023/24:
- We will continue to improve our citizen engagement methods and ensure accessible processes for contacting the council; and
- We will continue to deliver council led activities that seek to maintain and improve the physical and mental wellbeing of our citizens.
These fit in with our journey as a customer centric organisation focussed on providing excellent service.
Performance Improvement Objective 1
What projects are included in this objective?
- We will further develop the customer’s experience when engaging with Council Services.
- We will continue to enable our citizens to influence decision making through community conversations.
- We will continue to deliver Grand Choice, a Participatory Budgeting Initiative across two DEA’s (District Electoral Areas). This allows local people to have a say in the projects that receive funding in their communities.
- We will continue to develop a corporate Digital Grant Aid system to make the grant aid process more accessible for our customers.
How will success be measured?
By the end of March 2024 we will have:
- Launched a new Customer Care System
- Launched a new Freedom of Information System
- Developed village plans for the following areas; Drumbo, Killultagh and Castlereagh East in partnership with these communities.
- Received at least 60 applications and made 45 awards under Grand Choice.
- Case studies to demonstrate the difference the grants and community conversations made.
- Launched a Digital Grant Aid System.
Performance Improvement Objective 2
What projects are included in this objective?
- We will improve the physical, mental and emotional wellbeing of our citizens through a number of programmes which include: developing skills in horticulture, physical well-being programmes and understanding the benefits of these.
- We will respond to local labour market needs by working with our partners to provide funding to deliver a range of employability programmes. We aim to support residents within our Council area to achieve relevant qualifications that will enable them to gain employment.
How will success be measured?
By the end of March 2024 we will:
- Have delivered (55) CSAW programmes per annum
- Have had (1250) participants in the CSAW programmes per annum
- Have delivered (30) Woodland programmes per annum
- Have delivered (20) Horticulture programmes per annum
- Have had (1500) participants in the Woodland & Horticulture programmes per annum
- Have delivered (33) Biodiversity programmes per annum
- Have had (1420) participants in the Biodiversity programmes per annum
- Have been able to capture case studies on the difference made by the above programmes
- Have supported 80 people within our Council area to achieve relevant qualifications that will enable them to gain employment
If you wish to read the documents relating to the Performance Improvement Plan for 23/24 please click the relevant link below:
Please click on the following to review the self-assesement report for 2021/22
Performance Improvement Report 2021-22
Performance Improvement Report 2021-22 - Summary
Please click on the following to view the NI Audit Office Report and Certificate for 2022/23
Contact:
For further details, information or any feedback, please contact us on the details below:
Performance Improvement Officer
Organisation Development and Innovation
Lisburn & Castlereagh City Council
Island Civic Centre
LISBURN
BT27 4RL
Tel: 028 9244 7559.
Email: performance@lisburncastlereagh.gov.uk
You can access previous Performance Improvement Plans by clicking here