Performance Improvement
Performance improvement is a general duty of improvement we are required to undertake. It is defined as: “a council must make arrangements to secure continuous improvement in the exercise of its functions”.
We must have regard in particular to improvement in the exercise of our function in terms of: strategic effectiveness; service quality; service availability; fairness; sustainability; efficiency; and innovation.
The legislation also sets out that for each financial year, we must set and work to achieve ‘improvement objectives’ relating to the areas outlined above.
2024/25
Performance Improvement Plan 2024/25 - Summary
Downloads:
Performance Improvement Plan 2024/25 - Summary (PDF)
Performance Improvement Plan 2024/25 - Full (PDF)
Appendix I - Corporate Plan KPIs (PDF)
Consultation Report 2024/25 (PDF)
2023/24
Performance Improvement Plan 2023/24 - Summary (PDF)
Performance Improvement Plan 2023/24 - Full (PDF)
Consultation Report 2023/24 (PDF)
Self-assessment report:
Performance Improvement Report 2023/24 - Summary
Performance Improvement Report 2023/24 - Summary (PDF)
Performance Improvement Report 2023/24 - Full (PDF)
View previous performance improvement documents
Contact details
Organisation Development and Innovation
Lisburn & Castlereagh City Council
Island Civic Centre
LISBURN
BT27 4RL
Tel: 028 9244 7559.