Introduction
Annually the council seeks feedback on the key improvements that it plans to deliver in the year ahead. Your feedback is incorporated into our Performance Improvement Plan.
These improvements help us to deliver quality, efficient services to our residents and meet set government targets.
Agreed Performance Improvement Objectives for 2022/23
There are 2 Performance Improvement Objectives for 2022/23:
- We will continue to improve our citizen engagement methods and ensure accessible processes for contacting the council; and
- We will continue to deliver council led activities that seek to maintain and improve the physical and mental wellbeing of our citizens.
These fit in with our journey as a customer centric organisation focussed on providing excellent service.
Performance Improvement Objective 1
What projects are included in this objective?
- We will launch a Digital Grant Aid system to make the grant aid process more accessible for our customers.
- We will continue to deliver Grand Choice, a Participatory Budgeting Initiative across 3 DEA’s (District Electoral Areas). This allows local people to have a say in the projects that receive funding in their communities.
- We will enable our citizens to influence decision making through community conversations in Annahilt and Drumbo.
- We will gather customer and user data through surveys/focus groups to assess the quality and accessibility of the online services provided by the Environmental Service’s Directorate and consider opportunities for an improved customer experience.
- We will improve the digital information available through the council’s website relating to Entertainment Licensing and Events Management so as to provide accessible guidance for customers.
How will success be measured?
By the end of March 2023 we will have:
- a Digital Grant Aid System launched.
- received at least 60 applications and make 45 awards under Grand Choice.
- developed village plans for Annahilt and Drumbo in partnership with these communities.
- analysed the use of eight online services and how customers engaged with them through feedback surveys.
- issued Entertainment Licenses, provided online guidance and analysed how customers engaged with it.
- online events guidance available.
- case studies to demonstrate the difference the grants and community conversations made.
Performance Improvement Objective 2
What projects are included in this objective?
- We will investigate the impact of the Vitality Household Membership to determine if it has made a positive impact on member’s physical and mental wellbeing.
- We will improve the physical, mental and emotional wellbeing of our citizens through a number of programmes which include: developing skills in horticulture, physical activity programmes and understanding the benefits of healthy eating.
How will success be measured?
By the end of March 2023 we will have:
- enagaged with our Vitality Household Membership and sought their views on the service provided and how it benefited them.
- considered opportunities for an improved customer experience.
- provided 30 CSAW programmes with 450 participants.
- provided 20 Woodland programmes and 20 Horticulture programmes with 500 participants.
- provided five biodiversity projects with 100 participants.
If you wish to read the documents relating to the Performance Improvement Plan for 22/23 please click the relevant link below:
Please click on the following to review the self-assesement report for 2021/22
Performance Improvement Report 2021-22
Performance Improvement Report 2021-22 - Summary
Please click on the following to view the NI Audit Office Report and Certificate for 2022/23
Contact:
For further details, information or any feedback, please contact us on the details below:
Performance Improvement Officer
Chief Executive’s Office,
Lisburn & Castlereagh City Council
Island Civic Centre
LISBURN
BT27 4RL
Tel: 028 9244 7559.
Email: performance@lisburncastlereagh.gov.uk
You can access previous Performance Improvement Plans by clicking here