Frequently Asked Questions

1. What is the pilot?

Lisburn & Castlereagh City Council is introducing a new waste collection service to approximately 10,500 households.

Households within the pilot areas will be notified in writing about the pilot. They will then receive all of the containers they need to dispose of their waste.

The new waste and recycling collection service includes:

  • A weekly recycling collection of separated materials in a wheelie box
  • A weekly collection of food waste in a small 23 litre food waste bin
  • A fortnightly collection of garden waste in the current brown bin
  • A fortnightly collection of non-recyclable waste in a slimmer 180 litre landfill bin

 

2. Why is this happening?

When Lisburn City Council and Castlereagh Borough Council joined together in 2015 this resulted in a range of different types of kerbside collection being delivered across the new Council area with inconsistent collection frequency and range of materials collected. Three dry recycling collection profiles are currently in operation.

This makes communicating with residents on how to use their services difficult. It also means that not everyone can recycle the same materials at kerbside e.g. glass. Harmonisation of kerbside collections is needed to address these matters.

LCCC carried out an options appraisal to identify a preferred waste collection model for the new Council area.

The Council needs local resident to fully utilise their new collections.

  • To reduce the impact of our waste on the environment by sending less waste to landfill.
  • To meet the demanding government recycling target of 50% by 2020 and 65% by 2035.
  • To enable most of the waste generated from households to be recycled or composted as the wheelie box and food waste bin system accepts a broader range of materials than the existing recycling bins.
  • To capture better quality materials that can be used by local industry to support and create jobs.

 

3. How long will the pilot last?

The pilot has been introduced to test the preferred collection model and identify if aspects of the model need to be adjusted.

Monitoring was carried out prior to the pilot implementation and further monitoring will be carried out once the pilot is in place, to test the model.

A decision to continue, extend, adjust or end the pilot cannot be made until all monitoring and evaluation is complete.

 

4. When is the pilot happening?

The pilot is being introduced to homes from mid-January to the end of March 2020. If your address is within the pilot area you will receive a letter with all of the information you need before any new containers are delivered to your home.

 

5. Where is this happening?

Approximately 10,500 houses have been selected for the pilot. The addresses are in a range of areas across the Council.

The pilot areas were selected based on a number of criteria, including testing the move from recycling bins to wheelie boxes as well as moving from kerbie boxes to wheelie boxes. Practical/ operational considerations were also key in choosing the areas.

 

New Bins and Boxes

1. What is a wheelie box?

A wheelie box is made up from three individual boxes stacked on a set of wheels that can easily be moved to the kerbside. The wheelie box provides 150 litres of recycling capacity each week.

Each box is for the collection of different materials. Separate materials before placing them clean and dry into the correct box.

 

2. Why did you choose a wheelie box for recycling instead of a bin?

The wheelie box increases the range of materials collected for recycling giving residents a larger volume of recycling capacity per week. The quality of the materials collected is higher due to it being manually sorted at the collection point by the operative.

 

3. Can I keep my recycling bin?

Your current recycling bin cannot be retained, it should be left at your collection point on the date stated in your introduction letter for removal. Recycling bins presented for collection in wheelie box areas will not be emptied.

 

4. What is a food waste bin?

A food waste bin is a small (23litre) bin that you should use to collect all of your household food waste. It is emptied every week alongside the wheelie box.

Continue to use your kitchen caddy and compostable liners to collect waste food and then place your caddy liners full of food in your food waste bin.

It has a locking handle to keep the bin closed. Pull the handle towards you and down to lock the bin and push the handle back to unlock it. There are instructions printed on the lid of the bin.

 

5. Can I have another food waste bin?

Yes, if you are producing a lot of food waste we can provide you with an additional food waste bin, however a 23litre food waste bin should be sufficient for most households. Visit the Love Food Hate Waste website for food waste reduction tips

If you still require a second food waste bin it will be supplied and should be presented weekly for collection alongside your wheelie box and first food waste bin.

 

6. I didn’t get a food waste bin

Only households receiving a wheelie box for the first time should have a food waste bin.

We will get one delivered to you if we missed your address.

If you were already using a wheelie box system continue to use your brown bin for your food waste.

 

7. I already have a kitchen caddy, what should I do with the one you sent me?

Most kitchen caddies are a number of years old, use your new kitchen caddy for your household food waste and dispose of the old one.

Your old caddy can be placed in your landfill bin or taken to your nearest Household Recycling Centre.

Alternatively if you do not want the new caddy you can return it to one of the Council Household Recycling Centres so it can be redistributed.

 

8. How do I get new caddy liners?

Tie a caddy liner to the handle of your food waste bin and a new roll of liners will be left when your bin is emptied.

 

9. Why is my brown bin still the same size?

The wheelie box pilot is designed to test a preferred collection model. Evidence from other Councils would suggest that weekly food waste collections result in more food waste being diverted from landfill. This however needs to be tested locally. Some households keeping a 240 litre brown bin for comingled food and garden waste collections will allow the Council to see how the two collection methods perform.

Households with a 23 litre food waste bin should continue to use your brown bin for all of your garden waste, pizza boxes, kitchen roll, cardboard egg boxes and shredded paper.

 

10. Can I keep using my brown bin for food waste, I don’t want to use the food waste bin?

Food waste should be placed in your food waste bin and the brown bin should be used for garden waste, pizza boxes, kitchen roll, cardboard egg boxes and shredded paper.

 

11. I kept my original landfill bin (because I have a larger family/ medical requirement) can I still get it emptied?

Only 180l landfill bins will be emptied unless there is a specific requirement for a larger bin due to a medical reason or larger family.  240 litre bins will not be emptied unless they have been assessed and approved by the council.

The introductory letter about your new service advised that 240 litre black bins, if retained, would not be emptied unless approved.

 

12. I put a sticker on my 240 litre landfill bin but you removed it, can I have my original bin back?

We will return a 240 litre landfill bin to you, but it will not be your original bin as we have not recorded what address each bin was removed from.

Once we have returned this bin do not put it out at the kerbside for collection. Only one 180 litre landfill bin will be emptied from each household unless additional capacity has been approved by the council.

 

13. Why didn’t you remove my kerbie boxes?

Council isn’t removing old kerbie boxes but you can use them for storage or overflow materials at busy times such as Christmas.

If you don’t want to keep them they can disposed of at the council Household Recycling Centres.

 

14. Can I have another landfill bin?

With the introduction of a wheelie box and a food waste bin you now have more space the dispose of your recyclable and organic waste.

Each household can have one 180 litre landfill bin. If you think you have circumstances which require additional landfill bin capacity, such as additional medical waste or a larger family a council officer can assess your circumstances to see if you meet the criteria for additional capacity.

 

15. I need more landfill space for medical waste.

You can apply for temporary additional landfill capacity for a medical requirement.

Complete the additional capacity form online or we can post an application form to you. Once we have received this, your application will be assessed and you will be notified if you are eligible to receive additional landfill bin capacity.

 

16. I have children in nappies, I need more landfill space.

You can apply for temporary additional landfill capacity for children in nappies.

Complete the additional capacity form and return it to the council. Once we have received this, your application will be assessed and you will be notified if you are eligible to receive additional landfill bin capacity.

 

17. If I buy another / a larger landfill bin will you empty it?

No, each household will have one 180 litre landfill bin emptied unless additional bin capacity has been approved by the council.

If you present an unapproved additional / larger landfill bin it will not be emptied.

 

18. What if I have an assisted lift?

Existing assisted lifts in the pilot area will also have their wheelie boxes and food waste bins lifted as part of their existing assisted lift service.

 

Service

1. Why have you made my landfill bin smaller?

A majority of your household waste is recyclable or compostable and should be placed in your wheelie box, brown bin or food waste bin.  With additional space to recycle and compost your waste a reduced size landfill bin encourages correct use of the whole system.

Work carried out by the council identified an 180 litre landfill bin and wheelie box as the preferred collection model for our households. This system is being successfully used in other areas.

 

2. Why do I have to sort and separate my waste?

Pre-sorting waste and placing it into separate kerbside bins/containers ensures that high quality recycling is captured. Sorting waste in this way is the most efficient and effective way of capturing recycling without contamination.

We provide different bins and boxes for your waste materials and in order for us to provide an efficient service to households we require you to separate your waste into the correct containers.

 

3. Why do other areas (within LCCC) have recycling bins?

When Lisburn City Council and Castlereagh Borough Council joined together in 2015 this resulted in a range of different types of kerbside collection being delivered across the new Council area. Different colours and types of containers are used. This makes communicating with residents on how to use their services difficult. It also means that not everyone can recycle the same materials at kerbside e.g. glass. Harmonisation of kerbside collections is needed to address these matters.

Households with recycling bins cannot currently recycle glass, textiles or batteries. The wheelie boxes accept a wider range of materials and allow more recyclables to be removed from households than the recycling bins. Wheelie boxes provide 300 litres of recycling capacity each fortnight whereas recycling bins provide 240 litres of recycling capacity each fortnight.

 

4. Why do other council areas have recycling bins?

Councils make decisions independently from each other. Some Councils use recycling bins and mix glass in with other materials in the bin. This then requires a sorting process to separate out the materials after they have been collected and can result in a lower quality of material, particularly paper and card, than materials that are separated at source.

LCCC wants to ensure high quality materials are collected to make sure we can rely on end processors being able to recycle these items.

The Waste Regulations (NI) 2011 & Waste Amendment Regulations (Northern Ireland) 2013 places duties in relation to collection of waste whereby a district council, when collecting waste paper, metal, plastic or glass shall, from 1st January 2015, take all such measures to ensure separate collection of that waste as are available to it and are:

(a) technically, environmentally and economically practicable;

(b) appropriate to meet the necessary quality standards for the relevant recycling sectors.

 

5. Why are my bins getting emptied on different collections days (wheelie box and landfill bin/brown bin on different days of the same week)?

Wheelie boxes and food waste bins are serviced by one vehicle and landfill bins/ brown bins are emptied by different vehicles which all operate on different routes.

 

6. Some materials have been left in my wheelie box, what should I do? / A sorry card has been left in my wheelie box, what should I do?

If you have placed materials in your wheelie box which cannot be recycled they will be left behind with a sorry card. Remove these materials and place them in the correct bin / box.

 

7. I can’t move my bins to the collection point, can you help?

You can apply for assistance with your bin collection, if you meet the criteria the bin crew will collect your bin/ wheelie box/ food waste bin from your backdoor on your collection day and return it once it has been emptied.

 

8. Where do I leave my wheelie box / food waste bin for collection?

Leave your wheelie box at your normal kerbside collection point. Your food waste bin should be left beside your wheelie box.

Please put a number on your food waste bin and each of the three boxes in the wheelie box stack so you can clearly tell which containers belong to you. This is particularly important if you present your containers in an area alongside other people’s containers.

 

9. Will my bins be emptied at the same time as normal?

Collection times can vary, your bins and wheelie box should be presented by 6am on your collection day.

 

Materials

1. I can’t fit all of my cardboard / plastic etc. in the wheelie box, what should I do?

  • Squash items before you put them into the wheelie box.
  • Squeeze the air out of bottles and screw the lid back on.
  • Tear up larger cardboard boxes.
  • Place single materials in overflow bags or boxes beside your wheelie box.
  • A council officer can carry out an assessment to see if you require additional capacity.

 

2. I see the crews tipping the boxes into the vehicle, why do I have to sort it out if they are all getting mixed together.

There are lots of different compartments on our collection vehicle and materials are sorted from your wheelie box into the correct compartment. Crews will sometimes tip boxes into the vehicle that contain one type of recyclable material.

Materials in Box 2 can be mixed in the collection vehicle as they are easily separated at the processing facility using magnets and optical separators.

 

3. I don’t have a garden why do I need a brown bin?

Your brown bin is for all non food organic waste such as shredded paper, takeaway pizza boxes, cardboard egg boxes, kitchen roll, tissues and cold ashes as well as garden waste.