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Frequently Asked Questions


Frequently Asked Questions

 

I had my bin at the collection point from 7:00am on my normal day but it hasn’t been emptied.  Who do I contact?

My bin was not collected.

I need assistance with my bin collection.

Can I have a larger bin?

How do I get a recycling bin?

I need a general waste (landfill) bin.  What do I do?

Why is my bin marked as contaminated?

 

 

I had my bin at the collection point from 6:00am on my normal day but it hasn’t been emptied.  Who do I contact?

Contact the Council on: 028 9267 3417 or email: opservices.reception@lisburncastlereagh.gov.uk

 

My bin was not collected.

If your bin was not collected on the scheduled day, please call the Council on 028 9267 3417 to discuss recollection.  Email: opservices.reception@lisburncastlereagh.gov.uk

 

I need assistance with my bin collection.

The Council can provide an assisted lift for those households that are unable to put their bin out for collection due to illness or mobility issues. Tel: 028 9250 9453 or email: recycling@lisburncastlereagh.gov.uk

 

Can I have a larger bin?

Families can make an application for larger or additional general waste bins if there are six or more permanent residents, or if additional waste is created due to a medical condition.  Tel: 028 9250 9453 or email: recycling@lisburncastlereagh.gov.uk

 

How do I get a recycling bin?

Lisburn & Castlereagh City Council will supply bins for collection of dry recyclables and organic food & garden waste (delivery charges and restrictions may apply).  It is every householder’s responsibility to ensure they have a landfill bin; the Council does not sell or supply these bins.


For information on obtaining recycling bins or caddies please contact the Waste Management team on 028 9250 9453 or email:recycling@lisburncastlereagh.gov.uk

 

I need a general waste (landfill) bin.  What do I do?

The Council does not supply landfill bins.  It is the householder’s responsibility to source and supply their own landfill bin.  When purchasing your bin please ensure your bin meets the following requirements:

The colour of the bin must be black (dark grey)
The container size must be 240 litres capacity or smaller
The container should conform to the European Standard EN 840: 2012

Further information and advice can be obtained by contacting the Council on: 028 9250 9453 or email: recycling@lisburncastlereagh.gov.uk   

 

Why is my bin marked as contaminated?

In order to avoid excess charges from its waste management partner, the Council will not lift a bin which contains material that cannot be recycled.  A contaminated sticker will be placed on your bin to advise you it contains unsuitable material.

A Yellow sticker on your bin, indicates a minor level of contamination and advises the householder to avoid putting such items in this receptacle in the future.

A Red sticker will be affixed to your bin if it contains several items of an unsuitable nature, or if the bin, or its contents are unclean. Householders must remove unsuitable items and present the bin for collection on the next scheduled collection day. Tel: 028 9250 9453 or email:recycling@lisburncastlereagh.gov.uk