skip to main content

Performance Improvement

Performance Improvement

Performance Improvement

Part 12 of the Local Government Act (NI) 2014 sets out a General Duty of Improvement in that, “a Council must make arrangements to secure continuous improvement in the exercise of its functions”. A Council will be required to have regard in particular to improvement in the exercise of its function in terms of: strategic effectiveness; service quality; service availability; fairness; sustainability; efficiency; and innovation. The legislation also sets out that for each financial year, a Council must set itself and work to achieve ‘improvement objectives’ relating to the areas outlined above.

Draft Annual Business Plan & Performance Improvement Plan

Lisburn & Castlereagh City Council has been in existence since 1 April 2015, we are determined to build on the good progress made in 2017-2018 and to work towards delivery of all of the commitments made in our Draft Annual Business Plan & Performance Improvement Plan 2018/19.

The Draft Annual Business Plan & Performance Improvement Plan for 2018/19 is available by clicking here and it details examples of the service advances we intend to make.

Performance Improvement Report

Our residents and stakeholders can be fully assured that the Members and officers of Lisburn & Castlereagh City Council are fully committed to delivering on our improvement objectives.

The Council Performance Improvement Report for 2016/17 is available by clicking here.

This annual review of Performance 2016/17 looks back at how we did on delivering the Improvement Objectives set out in the Improvement Plan 2016/17 and is intended to comply with our statutory responsibilities as well as providing an assessment of our performance for our citizens.

Related Downloads

Performance Improvement Plan 2017-18 Summary Document

Performance Improvement Plan 2017-18

Performance Improvement Plan 2016-2017

The 2015-16 Performance Improvement Report  outlines Lisburn & Castlereagh Councils’ statutory performance information relating to the 2015-16 financial year.  

Please click here for The Local Government Auditors 'Annual Improvement Report 2016-17' for Lisburn & Castlereagh City Council.

Contact Details

For further details, information or any feedback, please contact us on the details below:

Kerrie-Anne McKibbin, Performance Improvement Officer
Chief Executive’s Office,
Lisburn & Castlereagh City Council
Island Civic Centre
BT27 4RL

Tel: 028 9250 9559.