Performance Improvement

Part 12 of the Local Government Act (NI) 2014 sets out a General Duty of Improvement in that, “a Council must make arrangements to secure continuous improvement in the exercise of its functions”. A Council will be required to have regard in particular to improvement in the exercise of its function in terms of: strategic effectiveness; service quality; service availability; fairness; sustainability; efficiency; and innovation. The legislation also sets out that for each financial year, a Council must set itself and work to achieve ‘improvement objectives’ relating to the areas outlined above.

Performance Improvement Plan

Lisburn & Castlereagh City Council has been in existence since 1 April 2015, we are determined to build on the good progress made in 2018-2019.

The Council’s Annual Performance Improvement Plan for 2019/20 has now been published, it can be accessed through the links below.

 Performance Improvement Plan 2019-20
 Performance Improvement Plan 2019-20 - Summary Document

The Performance Improvement Plan sets out what we will do in the year ahead to deliver on our statutory duty to secure continuous improvement.

The Improvement Objectives have been developed with the needs of residents, businesses and visitors in mind. They have been directly informed by the ongoing work with partners and stakeholders in developing the Community Plan for the area, by our Corporate Plan commitments and through a dedicated public consultation process. The consultation on our draft Performance Improvement Plan for 2019/20 was open for 6 weeks, closing on 24 May 2019. The Consultation Report on our Performance Improvement Plan 2019/20 can also be downloaded here.

The Northern Ireland Audit Office (NIAO), are required to publish annual improvement reports for each council on 31 March each year.  These reports are a summary of the s95 reports which were issued to all councils, at the end of November. Click here to view the LCCC report for 2019/20

 Performance Improvement Plan 2018-19
 Performance Improvement Plan 2018-19 - Summary Document

 Performance Improvement Plan 2017-18
 Performance Improvement Plan 2017-18 - Summary Document

 Performance Improvement Plan 2016-17

Performance Improvement Report

By 30 September each year we will publish an Annual Report setting out our self-assessment of how we have performed against our Corporate Plan commitments and our Improvement Objectives in the previous financial year.

The Council Performance Improvement Report for 2018/19 is available by clicking here.

Our work on Performance Improvement is subject to audit by the Northern Ireland Audit Office (NIAO) in line with the Local Government Act (Northern Ireland) 2014. Please use this link  from NIAO on the outcome of our improvement audit and assessment, in which the Council was deemed to have satisfactorily discharged its duties in relation to statutory performance improvement and reporting.

Performance Improvement Report:

Our residents and stakeholders can be fully assured that the Members and officers of Lisburn & Castlereagh City Council are fully committed to delivering on our improvement objectives.

 Performance Improvement Report 2017-18
 Performance Improvement Report 2017-18 - Executive Summary

 Performance Improvement Report 2016-17

 Performance Improvement Report 2015-16


For further details, information or any feedback, please contact us on the details below:

Kerrie-Anne McKibbin, Performance Improvement Officer
Chief Executive’s Office,
Lisburn & Castlereagh City Council
Island Civic Centre
BT27 4RL

Tel: 028 9250 9559.