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Performance Improvement

Performance Improvement

Performance Improvement

Part 12 of the Local Government Act (NI) 2014 sets out a General Duty of Improvement in that, “a Council must make arrangements to secure continuous improvement in the exercise of its functions”. A Council will be required to have regard in particular to improvement in the exercise of its function in terms of: strategic effectiveness; service quality; service availability; fairness; sustainability; efficiency; and innovation. The legislation also sets out that for each financial year, a Council must set itself and work to achieve ‘improvement objectives’ relating to the areas outlined above.

Annual Business Plan & Performance Improvement Plan

Lisburn & Castlereagh City Council has been in existence since 1 April 2015, we are determined to build on the good progress made in 2017-2018 and to work towards delivery of all of the commitments made in our Annual Business Plan & Performance Improvement Plan 2018/19.

The Annual Business Plan & Performance Improvement Plan for 2018/19 is available by clicking here and it details examples of the service advances we intend to make.

A summary version of this Annual Business Plan & Performance Improvement Plan 2018/19 is available here.

Performance Improvement Report

Our residents and stakeholders can be fully assured that the Members and officers of Lisburn & Castlereagh City Council are fully committed to delivering on our improvement objectives.

The Council Performance Improvement Report for 2016/17 is available by clicking here.

This annual review of Performance 2016/17 looks back at how we did on delivering the Improvement Objectives set out in the Improvement Plan 2016/17 and is intended to comply with our statutory responsibilities as well as providing an assessment of our performance for our citizens.

Related Downloads

Performance Improvement Plan 2017-18 Summary Document

Performance Improvement Plan 2017-18

Performance Improvement Plan 2016-2017

The 2015-16 Performance Improvement Report  outlines Lisburn & Castlereagh Councils’ statutory performance information relating to the 2015-16 financial year.  

Please click here for The Local Government Auditors 'Annual Improvement Report 2016-17' for Lisburn & Castlereagh City Council.

Contact Details

For further details, information or any feedback, please contact us on the details below:

Kerrie-Anne McKibbin, Performance Improvement Officer
Chief Executive’s Office,
Lisburn & Castlereagh City Council
Island Civic Centre
BT27 4RL

Tel: 028 9250 9559.