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Performance Improvement

Performance Improvement

Performance Improvement

Part 12 of the Local Government Act (NI) 2014 sets out a General Duty of Improvement in that, “a Council must make arrangements to secure continuous improvement in the exercise of its functions”. A Council will be required to have regard in particular to improvement in the exercise of its function in terms of: strategic effectiveness; service quality; service availability; fairness; sustainability; efficiency; and innovation. The legislation also sets out that for each financial year, a Council must set itself and work to achieve ‘improvement objectives’ relating to the areas outlined above.

Lisburn & Castlereagh City Council has been in existence since 1 April 2015, we are determined to build on the good progress made in 2016-17 and to work towards delivery of all of the commitments made in our Performance Improvement Plan 2017-18.

The Council Performance Improvement Plan for 2017/18 is available by clicking here and it details examples of the service advances we intend to make.

A summary version of the document can be found by clicking here

Our residents and stakeholders can be fully assured that the Members and officers of Lisburn & Castlereagh City Council are fully committed to delivering on our improvement objectives.

Related Downloads

Performance Improvement Plan 2016-2017

The 2015-16 Performance Improvement Report  outlines Lisburn & Castlereagh Councils’ statutory performance information relating to the 2015-16 financial year.  

Please click here for The Local Government Auditors 'Annual Improvement Report 2016-17' for Lisburn & Castlereagh City Council.


Contact Details

For further details, information or any feedback, please contact us on the details below:

Kerrie-Anne McKibbin, Performance Improvement Officer
Chief Executive’s Office,
Lisburn & Castlereagh City Council
Island Civic Centre
LISBURN
BT27 4RL

Tel: 028 9250 9559.

Email: kerrie-anne.mckibbin@lisburncastlereagh.gov.uk