What support is available through Community Services?

The council is currently coordinating a range of support services as well as signposting to other agencies.  

What happens when I get in touch with Community Services?

When you ring 028 9244 7713 the call handler will ask for your contact details and address.  They will also ask what support you would like.  Depending on the request you may be told that one of our Area Coordinators will call you back to work out the detail of the support you may be eligible for.  However, if the call handler can help with your enquiry straight away the call will be logged and your enquiry closed.

You will be asked to consent to your contact details being shared with other council departments / support organisations.

If you email Community Services or complete the form online someone will respond to you within 24 hours.  However if this is longer please bear with us as we are experiencing a high volume of enquiries.

How do I know if I am vulnerable?

If you received a ‘shielding’ letter from your GP you are classed as vulnerable.  

If I did not receive a ‘shielding’ letter can I get emergency food support?

You may be eligible for support from your local food bank or local community group if you are currently out of work, furloughed or on benefits and are struggling with payments due to the unexpected additional cost of lockdown.  The Area Coordinators will be able to advise you about this.

I am unable to get a slot for delivery of online shopping.  Who can help with this?

The Department for Communities NI has worked with the Health and Social Care Board to put a system in place to help those people who have been contacted by their GP advising that they should self-isolate to secure a prioritised online delivery slot with Tesco, Asda, Sainsbury’s and Iceland.

To register your interest, you first must complete a short online form on NI Direct.  Please visit NI Direct at www.nidirect.gov.uk/services/priority-online-food-delivery

Some of the smaller retailers have responded quickly to provide deliveries.  Spar, Eurospar and Vivo stores are now offering home delivery to help those who are unable to get access to grocery deliveries.

We have developed a Community Services Directory which enables you to easily find nearby delivery options, local shops, community support or even online church services.  You can access it at:  communitysupport.lisburncastlereagh.gov.uk/ 

In addition, there is an army of volunteers in place, who are working through the Local government Covid 19 Hubs and will provide help with shopping and delivery for those who need it.  If you would like information on this please contact our Area Coordinators on 028 9244 7713 or by email community.services@lisburncastlereagh.gov.uk every day from 9.00am - 5.00pm.

Can someone collect my shopping?

Our Area Coordinators will be able to put you in touch with local volunteers who may be able to collect your shopping.  Many local shops are now offering delivery services which were not available previously.

Can someone collect my prescriptions?

The council is partnering with the Community Development and Health Network to coordinate volunteer organisations throughout the area to collect and deliver medication to patients and provide volunteer support to help within community pharmacies.  You can request this help through the Area Coordinators in the council.

How do I become a volunteer?

We have had a fantastic response to supporting our local community to date. You can play a vital role in volunteering and there are many opportunities through our existing community organisations.

Volunteer Now has launched a new online campaign #HelpEachOther to support those who wish to volunteer for COVID-19 related opportunities and also for those organisations which require the support of volunteers to deliver their services to those who need it most.  For more information please go to the Volunteer Now website: www.volunteernow.co.uk/volunteering/helpeachother

The Health and Social Care Board has been working with the Community Development and Health Network (CDHN) to coordinate volunteer organisations who will support community pharmacies which have been experiencing a very high demand for their services. Under this arrangement, the CDHN will coordinate volunteer organisations throughout Northern Ireland to collect and deliver medication to patients and provide volunteer support to help within community pharmacies. This could include assisting controlling the numbers allowed into pharmacies to maintain social distancing requirements. 

The HSC Workforce Appeal has been established by the Department of Health to manage the recruitment and deployment of healthcare professionals and non-healthcare workers across the health and social care system during the outbreak of Covid-19.  You can find more information at: www.hscworkforceappeal.co.uk

What grants are available to help Voluntary and Community Groups?

Please visit the following link to find out more: www.lisburncastlereagh.gov.uk/communityhelp/funding-opportunities