How we can help you

We are working across the Lisburn and Castlereagh community to get you the right information and the support you need at this time. Joining with our community partners, business, churches, voluntary organisations and statutory bodies we will use these pages to offer practical help to individuals and families to signpost you to available services across the city.

Local support

Read our Frequently Asked Questions on Community Service support.

Contact us on 028 9244 7713  (Monday - Friday 9.00am - 5.00pm) or email: 

Our Community Services Directory map will help you to easily find nearby delivery options, local shops, community support or even online church services. Simply enter your address or postcode and select the type of support you require.

If your business or organisation is offering community support or services at this time we need you to add these to our directory to make sure as many of our residents as possible know about it.

Regional support

A freephone helpline to help those in vulnerable groups to access information, advice and guidance in relation to COVID-19 is open 9.00am to 5.00pm, seven days a week.

Tel: 0808 802 0020 or
text: ACTION to 81025 or

Your enquiry is important to us and it is our aim to get back to you within 24 hours but please bear with us if it is a little longer as we are experiencing a high volume of enquiries. Please do not use this form for bin collection enquiries. Go to for further information.

Community Advice Lisburn Castlereagh

For advice on furlough or benefit entitlement please contact Community Advice Lisburn Castlereagh (Monday to Friday 9am to 4pm). Their fully qualified advisors can advise on benefits, employment, debt, furlough, consumer advice, housing issues etc.

Tel: 028 9266 2251 or email: or via Facebook

Community Signposting

Don’t forget to check out the latest information about our council facilities and details on how to contact the council.

Information on shopping and delivery services across the council area.