Your staff should:
- know the procedures and policies when asked to provide allergen information
- get training on handling allergy information requests and be able to guarantee that allergen-free meals are served to the right customers
- know the risks of allergen cross-contamination when handling and preparing foods and how to prevent this
The Food Standards agency provide free food allergy online training where you and your staff can learn more about food allergies and the allergen information rules.
This training is available at https://www.food.gov.uk/business-guidance/allergen-guidance-for-food-businesses#allergen-training